Lead routing and response
Who gets which lead, by which rule, and how fast.
Who does what, when, and by which rule. Written once, for a new hire and an AI agent alike.
A demo request lands. It is logged with where it came from.
ON form.submit(demo) CREATE lead(source, answers)
Check the company is a fit before anyone spends time on it.
ENRICH company(size, industry) SCORE icp_score (0–100)
Reply within one working hour. Leads cool fast.
WHEN icp_score >= 70 ASSIGN owner = territory SLA first_reply <= 60 min
Every lead ends with a meeting, or a reason why not.
REQUIRE outcome IN (meeting, reason) ELSE alert manager in #sales
As it actually runs, not as the wiki says.
From what works at companies like yours.
Edge cases, handoffs, every decision written down.
Rules in your tools, monitored.