Clear terms for working with Five Dots.

1. Who these terms apply to

Five Dots is provided by Revenue Wizards B.V., Vijzelstraat 68–78, 1017 ES Amsterdam, Netherlands (“we”, “us”). “You” means the business purchasing or using Five Dots, and “users” means the individuals you authorise to use it. Five Dots is offered for professional and business use. The person placing an order must have authority to bind that business.

These terms cover the Five Dots subscription, its RevOps methods and materials, and any human services expressly included in your order. A subscription begins when we accept your order. Joining the waitlist alone does not purchase a subscription or commit you to payment.

Your accepted order specifies the plan, fees, billing period and any additional services. An expressly agreed written variation in an order takes precedence over these terms. Any applicable data processing agreement takes precedence on personal-data processing matters.

2. What Five Dots provides

Five Dots supplies structured revenue-operations methods, audit guidance and tools that work with your supported AI environment and connected systems. Available actions depend on your AI provider, integrations, permissions and chosen plan. You arrange and pay for third-party AI subscriptions, API usage and connected tools unless your order expressly includes them.

We will provide the service with reasonable care and skill. We do not promise a particular revenue increase, saving, audit outcome or uninterrupted availability. Comparison examples and cost estimates illustrate assumptions; they are not quotes or guaranteed results.

3. Access and permitted use

During your subscription, we grant your authorised users a non-exclusive, non-transferable right to use Five Dots and its materials for your business’s internal operations, within your subscribed plan and agreed scope. You remain responsible for your users, account security and permissions. Each user signs in with their own account; do not share credentials.

You must not use the service unlawfully, infringe others’ rights, gain unauthorised access, introduce malicious code, interfere with service security or resell Five Dots methods or access without our written agreement. These restrictions do not limit rights that cannot lawfully be excluded.

4. AI outputs and changes to your systems

AI can produce inaccurate, incomplete or unsuitable results. Review findings, calculations, recommendations and generated changes before relying on them. Five Dots does not replace your professional judgement or legal, tax, financial or security advice.

You decide which systems to connect and what permissions to grant. Use appropriate review, testing, backups and approval controls before applying changes. We do not gain authority to change your systems merely because you subscribe. Human access and implementation work require an agreed scope and your authorisation. This does not remove our responsibility for work we undertake.

5. Fees, billing and cancellation

The accepted order or checkout sets the payable amount, currency and billing interval. Prices exclude VAT and other applicable taxes unless stated otherwise. Monthly-equivalent figures for annual plans are explanatory; the annual amount and payment schedule must be shown before you order.

Unless your order says otherwise, monthly subscriptions renew monthly and annual subscriptions renew for successive twelve-month periods. You may cancel renewal at any time before the next renewal date through the available billing controls or by contacting us in writing. Cancellation takes effect at the end of the current paid period, and access continues until then.

Fees for a period already started are not normally refunded for voluntary cancellation, except where your order or applicable law provides otherwise. We will disclose the cost and effective date of plan changes before you approve them. We will give at least thirty days’ written notice of a subscription price increase, which applies no earlier than your next renewal; you may cancel renewal before it takes effect.

If payment is overdue, we will notify you and allow a reasonable opportunity to resolve it before suspending paid access.

6. Expert support, managed services and learning benefits

Included expert time, onboarding and course access are limited to the benefits stated in your accepted order. Additional consulting or managed services require an agreed scope, fees, responsibilities and delivery arrangements. A platform subscription alone does not include unlimited consulting or a fully managed service.

Project dates and budgets depend on the agreed scope, available integrations, timely access and your decisions. Material changes to scope or fees require agreement. Where an annual plan includes the RevOps Essentials course at no extra charge, access is for eligible users under the order; the stated course value is not a cash credit or refund entitlement.

7. Your information and confidentiality

You retain your rights in your business information and materials. Each party will protect the other’s non-public information, use it only to perform the agreement and share it only with people or providers who need it and are subject to appropriate confidentiality duties. This does not cover information already lawfully known, public without a breach, independently developed or lawfully received from another source. Legally required disclosure is permitted, with notice where lawful.

Our Privacy Policy explains our own personal-data processing. Our Security page describes the standard product’s data boundaries. Your AI provider and connected systems process information under your arrangements with them.

Where we process personal data on your behalf, including through an agreed managed service, the parties must put an appropriate data processing agreement in place before that processing begins. Its scope follows the actual processing, rather than the plan name. These terms do not replace that agreement.

8. Intellectual property

We and our licensors retain rights in Five Dots software, methodology, documentation and pre-existing materials. Your subscription permits their use as described above; it does not transfer ownership. You may use customer-specific reports, configurations and other outputs created for you in your own business after the subscription ends, subject to third-party rights and any specific deliverable terms in your order. This does not permit redistribution of the underlying Five Dots method or guarantee exclusive rights in AI-generated outputs.

9. Service changes, suspension and termination

We may maintain and improve Five Dots and adapt it to changes in supported third-party services. AI providers and connected tools may change or discontinue their features, models, APIs, permissions, pricing or availability. Those decisions are outside our control and may affect the functionality available through Five Dots. We do not guarantee the continued availability or compatibility of any particular third-party service.

A change, restriction or discontinuation by a third-party provider outside our control does not, by itself, give you a contractual right to cancel a committed subscription early or receive a refund or credit. This does not excuse our own breach of the agreement or limit rights or remedies that cannot be excluded under applicable law. Any additional protection expressly agreed in your order continues to apply.

We may restrict access where reasonably necessary to address unlawful use, a material security risk or a material breach. We will explain the reason and offer an opportunity to remedy it where practicable. Either party may terminate for a material breach that remains unresolved thirty days after written notice, or sooner where the breach cannot be remedied or applicable law requires it.

When the agreement ends, subscription access stops and accrued payment obligations remain. Each party will return or delete confidential information it holds as required by the agreement, any DPA and applicable retention duties. Your independently held business records remain under your control.

10. Responsibility and liability

Each party is responsible for its obligations under the agreement. Subject to applicable law, each party’s total liability arising from the agreement is limited to the fees paid or payable for the affected services during the twelve months preceding the event giving rise to the claim. Neither party is liable for indirect or consequential losses, including lost profits, except where liability cannot lawfully be limited.

These limitations do not apply to fraud, deliberate misconduct or any liability that applicable law does not permit the parties to exclude or limit. They do not limit a person’s statutory data-protection rights or the powers of a supervisory authority.

11. Changes to these terms and disputes

We will notify you of material changes to these terms at least thirty days before they take effect. Changes to an existing fixed-term commitment apply at renewal unless you agree otherwise or a change is required by law. You may cancel renewal before new terms apply.

Dutch law governs the agreement. The parties will first try to resolve disputes in good faith. If that fails, disputes will be submitted to the competent courts in Amsterdam, subject to mandatory rules that require a different court or protection.

For questions, cancellation or notices, contact help@fivedots.ai or write to our address above, identifying your business and subscription.